Services Business quotes

Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind:

  • The goal as a company is to have customer service that is not just the best but legendary.
    Sam Walton, Founder of Wal-Mart
  • Your most unhappy customers are your greatest source of learning.
    Bill Gates
  • It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
    Charles Darwin
  • It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
    Henry Ford
  • Well done is better than well said.
    Benjamin Franklin
  • Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
    Ross Perot
  • Kind words can be short and easy to speak, but their echos are truly endless.
    Mother Teresa
  • If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
    Jeff Bezos, CEO
  • In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.
    Giorgio Armani
  • The customer experience is the next competitive battleground.
    Jerry Gregoire, CIO, Dell Computers
  • Customer satisfaction is worthless. Customer loyalty is priceless.
    Jeffrey Gitomer
  • Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
    Peter Drucker
  • To understand the man, you must first walk a mile in his moccasin.
    North American Indian Proverb
  • Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
    Donald Porter, V.P. British Airways
  • Good service is good business.
    Siebel Ad
  • There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!
    Ben Cohen, Ben & Jerry’s
  • The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
    John Russell, President, Harley Davidson
  • One of the deep secrets of life is that all that is really worth doing is what we do for others.
    Lewis Carol
  • Customer Service Trends 2012

New Riders Press Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences
Book (New Riders Press)
2009-12-22 23:16:28 by ethelm


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2005-12-20 11:48:20 by Sparky123

A fairly new Google service:

Google has a new service designed specifcially for local businesses. Take a look and see if it will work for you. Go to Google, type in "cleaning services" with quotes and then click the local service found under "Local New" and type in your zip code. You will see a list of providers and their phone number.
For you to take advantage of this service click on Google Local, fill in the information. They will verify that you are real by mailing you an invitation to list your business by giving you a PIN number. It will be up to you to load your business info and key-words that work for you

2005-07-13 15:24:21 by needAmaid

Maid service wanted

Hi there,
my wife and I are looking for a maid. Working in the hotel business I know that my hard working co-workers are making a little bit above minimum wage.
All the quotes we got for maid services are in the range of 80-120 dollars per cleaning, and I have never seen any of them stay more than 3 hours.
Where do I find a maid that I can pay hourly, $9-$10/hour, we provide all cleaning material. Must be detail oriented and respect other people's belongings.
I'm in Flower Mound, if any of you have experience with this, let me know, am I being unreasonable?

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