Texting services for Business

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Everyone knows how popular texting is. Nearly 10 trillion text messages were sent last year. Of all U.S. cellphone owners, 80% of them use text messaging, also known as SMS (short message service). Its popularity among 18-24 year olds is the subject of many humorous comics and ads, as well as serious research: that cohort averages 4, 000 text messages a month.

(This is a guest post by Mark Monday, Vice-President and General Manager for Collaboration Platforms at Avaya.)

Unsurprisingly, texting has become an essential collaboration tool for work, too. But texting remains a clumsy fit inside the office. Text messages from employee or customer to an employee may offer meaningful business information, contacts and schedules, but they almost always arrive to a personal mobile number; lack a corporate identity; and may or may not be attributable to a specific office location. This creates potential breaches of corporate security and compliance policies.

Mobilizing workers is a key goal for any business, but mobility without business identity or security is like walking down the street talking to oneself. Businesses can learn to live with BYOD as long as it is secure and provides an archive of the messages. Even mobile emails carry a corporate identity and security. Until now, texting did not live up to the standards set by lowly e-mail, and has not been ready for business.

The Avaya Messaging Service (AMS) enables true One Number communications for the SMS era. Employees at companies using Avaya Messaging Service can send texts and multimedia messages with photos or audio clips and have them appear to come from the worker's office telephone extension. Those intra-office AMS messages are sent securely over an IP or cellular data network and encrypted. The recipient can be another employee using Avaya Messaging Service, or anyone in the world with a textable phone number. Moreover, anyone with a textable cell phone can now text your office phone number and have those messages displayed on your mobile phone, tablet or PC.

Avaya Messaging Service doesn't require fancy technology. Any size business with conventional +1 Direct Inward Dial (DID) phone extensions can use Avaya Messaging Service. Based in the cloud, Avaya Messaging Service only requires workers to download a smartphone or PC client application. For IT, there's no servers, no hardware, no maintenance, no installation. User apps are available for iOS, Android, Windows and the Mac operating systems. On your smartphone, the Avaya Messaging Service app will conveniently sit next to where you get your personal texts, while looking different enough so that there's no confusion between personal texts and business texts.


Ez Texting SMS Marketing For Small Businesses: How your small business can thrive with easy, affordable text message marketing!
eBooks (Ez Texting)
2006-08-07 06:47:17 by sonny_crockett

SMS Text Message: YOU'RE FIRED!

U r sckd: worker fired by text message
LONDON (AFP) - A company has defended its decision to sack one of its staff by text message, claiming it was keeping in touch with youth culture.
Katy Tanner, a 21-year-old sales assistant, received the message while she was off work with a migraine, the South Wales Echo newspaper said Friday.
The text message said: "We will not require your services anymore...Thank you for your time with us

2010-09-23 06:36:35 by Candidus

Should T-Mobile be allowed to block text message

S that it doesn't like?
It sounds like they are interfering with a political issue, which isn't any of their business. Spare me the "family values" garbage or whatever T-Mobile is spinning. We've all seen much too much of that hypocrisy. If anything, this case does highlight the need for formal change in the law.New York-based EZ Texting recently filed suit in U.S. District Court against T-Mobile, alleging on Sept. 10 the carrier started blocking all messages by the company's clients because T-Mobile "did not approve" of text messages sent by one of those clients, LegalMarijuanaDispensary

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